Shipping Policy

Last Updated: June 2026

Thank you for shopping with PetPaw Store. We are committed to delivering your pet products safely and efficiently.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons, sales events, or holidays, processing times may be longer.

Shipping Rates

Shipping costs are calculated at checkout based on your location, selected shipping method, and order size.

We may occasionally offer free shipping promotions on qualifying orders.

Estimated Delivery Times

United States

• Standard Shipping: 5–10 Business Days

• Express Shipping: 2–5 Business Days

International Shipping

• Standard International Shipping: 7–21 Business Days

• Express International Shipping: 3–10 Business Days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your package's progress.

Shipping Restrictions

Certain products may have shipping restrictions based on local regulations or carrier limitations.

If an item cannot be shipped to your location, you will be notified before your order is processed.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing an order.

PetPaw Store is not responsible for packages delivered to incorrectly provided addresses.

Lost or Delayed Packages

If your package is significantly delayed or appears lost during transit, please contact our customer support team. We will work with the shipping carrier to investigate the issue.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review the issue and provide a replacement, exchange, or refund where appropriate.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy

We appreciate your trust in PetPaw Store and look forward to serving you and your pets.