Return & Refund Policy

Last Updated: June 2026

At PetPaw Pet Store, we want you and your pets to be completely satisfied with every purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

• The item must not show signs of damage caused by misuse or improper handling.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened pet food or treats.

• Used pet beds, blankets, or clothing.

• Opened grooming products.

• Personalized or custom-made items.

• Gift cards.

• Clearance or final sale items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.

• Photos of the item.

• Photos of the packaging.

We will review the issue and offer a replacement, exchange, or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to your original payment method.

• Processing times may vary depending on your bank or payment provider.

• Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective, damaged, or incorrectly shipped items, subject to product availability.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

• We recommend using a trackable shipping service for all returns.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the return process

We are committed to providing quality products and excellent service for both pets and pet owners.